Managed IT Support and Managed IT Support Services For SMEs

Our Managed IT Support Services provide you with a hassle-free way of managing IT within your business. A Managed IT Support contract provides you with both reactive and proactive support to fix issues, prevent issues and ensure systems are regularly checked and updated.

Request A Managed IT Support Quote

— Free & No Obligation —

After a discussion with you about your business, we’ll analyse your existing IT set up and provide you with a quote for support along with any recommendations to improve your system. Want to know more?

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See How We’ve Helped Businesses Like Yours With Their Managed IT Support Services.

Over the past 30+ years of business we’ve helped thousands organisations with their IT and many rely on us to not only sure that their IT is working, but also to keep it updated and help them plan their future IT strategy. Here’s a just a few that we’ve helped…

AP Robinson

Watch our video case study to see how we helped Grimsby based accountants, AP Robinson review their IT Infrastructure and move to the cloud to support business growth.

See Case Study >

Ulrick & Short

Watch our video case study on how Ulrick & Short migrated to a full cloud IT solution to assist business growth, improve security and offer more flexibility for staff.

See Case Study >

Badminton England

Watch our video case study on how Badminton England migrated their internal IT systems to the Cloud allowing remote & agile working and position themselves for a bright future.

See Case Study >

BG Solicitors

Watch our video case study to see how we helped Lincolnshire based, BG Solicitors with all aspects of their IT Solutions, IT Support, Cyber Security and their Phone Systems.

See Case Study >

The HBP Group Success StoryRoadnight Taylor

Roadnight Taylor had already begun their migration to the cloud with another partner, but when they found the support service lacking, they turned to Kamarin Computers and The HBP Group to complete the migration and support the growth of the business going forward.

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They did stand out, I remember when I was looking through as being somebody who were very approachable, practical and that came through when James came out to see us. So we definitely felt that we had made the right choice.

Lucy Taylor, Roadnight Taylor

How Our IT Support Service Works

We’ve built our business with a core focus on looking after our customers and ensuring that they never want to leave! That’s why we can boast a 97% customer retention rate and a 99% customer satisfaction score from our completed support tickets – two statistics that are way above the industry average.

But if you’ve been burnt by a poor IT support provider in the past then you may be apprehensive about moving to a new company. If that’s the case then the structured process we use to manage support tickets, assist customers and provide a truly personal style of support should put your mind at risk.

A Direct Line To Support

That’s right, no receptionist or call handlers will stand in the way of you contacting our support desk, instead you get a direct line to the IT team so you can speak to someone straight away.

Our average call wait time is less than 2 minutes and if you decide to log a call with us online or by email, then we promise a 1 hour response time, although in reality this normally takes 30 minutes max.

Dedicated Support Engineers

Unlike smaller IT companies, we don’t mix and match the responsibilities of our team. We have a fully staffed IT support desk that focus entirely on answering customer calls and resolving queries and issues.

That team is supported by a field service team, proactive support team and an installations team, so even when we’re busy in other areas your support ticket will never be ignored.

System Critical Issue Escalation

Sometimes IT goes wrong and when it does, it’s critical for you business that issues are resolved quicker than ever.

If something serious happens that stops your business working then your ticket will be instantly prioritised, our managers and directors will be informed and we’ll start working on the issue straight away, and we won’t stop until we resolve it and you’re back up and running.

Managed and Monitored Tickets

The process of managing support tickets and allocating them to our engineers in an efficient manner is a vital component in the high quality of service that we offer.

Ticket volumes are measured in real time so that workload is balanced between engineers and with a simple two-tier support split, allowing us to escalate issues within the team, we can quickly get the right people allocated to the right jobs.

Highly Accredited Engineers

The quality of support provided is directly related to the technical ability of our staff, which is why, as a minimum, every one of our IT support engineers is Microsoft accredited as a minimum.

From there we specialise engineers in key areas of IT, so everything from servers, operating systems, Office 365, cyber security, connectivity and phone systems are all covered by a team of experts.

A Personal Service

To ensure that you have a dedicated point of contact within The HBP Group, we assign you an Account Manager who oversees our support contracts with you. All of our account managers have a huge amount of experience in the IT industry and have all worked in a technical capacity, so they understand IT.

As well as providing regular updates, statistics and reviews of our performance, your account manager will also help you with anything else you need from us.

Our Managed IT Support Services

With offices in the north and south of England we can provide on-site support across a large part of the UK, with remote support options available anywhere.

Our head office is based in Lincolnshire, with additional offices in Yorkshire and Cambridgeshire, providing easy access to the East Midlands, West Midlands and counties such as Nottinghamshire, Derbyshire, Leicestershire, Northamptonshire, Hertfordshire, Oxfordshire, Bedfordshire, Suffolk and Norfolk.

We have customers across these areas including customers in towns and cities such as Scunthorpe, Hull, Leeds, Sheffield, Lincoln, Peterborough, Kettering, Northampton, Cambridge and Milton Keynes – to name just a few!

The HBP GroupWho Are We?

Our organisation consists of three businesses; HBP Systems Ltd. Kamarin Computers Ltd and Jugo Systems. HBP are based in Lincolnshire, Kamarin in Cambridgeshire and Jugo in Hampshire. Between us we cover the vast majority of the UK and work under The HBP Group name to provide a seamless service between our northern and southern offices.

About Us

We specialise in providing IT solutions and support to businesses to ensure they use technology effectively and efficiently and can focus on what they do best – running their business.

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