Managed IT Services From an IT Company You Can Trust.

Our Managed IT Services provide you with a hassle-free way of managing IT within your business. A Managed IT Service contract provides you with both reactive and proactive support to fix issues, prevent issues and ensure systems are regularly checked and updated.

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After a discussion with you about your business, we’ll analyse your existing IT set up and provide you with a quote for managed services along with any recommendations to improve your system. Want to know more?

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A Hassle-Free Way To Plan, Manage and Support Your Entire IT Network.

Managed services (also known as managed support and managed IT services) is a term used to describe an IT support contract which manages every area of your network. Rather than just being a reactive service (which you use if things go wrong!) a managed service help you to plan an IT strategy, covering everything from choosing the right technology for you business, working within your budgets, implementing new solutions and supporting end users. Many businesses opt to go down a managed services route as it reduces the hassle of managing IT and draws on the strengths of an IT business, such as The HBP Group, who have a wealth of knowledge and experience. The key components of our managed services contracts are…

Audit and Document

Our process starts by taking an in depth look at your current IT system as well as understanding how your business works. From there we document each key area to help us with the planning stage and to support your IT users.

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IT Strategy Planning

With your input we will create a short term and long term IT strategy to tackle any existing issues you may have and to plan the development of your IT network and/or to manage your IT costs over the coming months and years.

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Implement and Develop

With a managed services contract you will benefit from the skill and expertise of our IT engineers who will not only implement any new solutions but will also manage and update your existing ones on a regular basis.

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Support and Review

Whether you need support with an IT issue or want to add new starters to your business, our IT support team will take care of everything. We’ll also regularly review your usage so we can make improvements wherever necessary.

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The HBP Group Success StoryRoadnight Taylor

Roadnight Taylor had already begun their migration to the cloud with another partner, but when they found the support service lacking, they turned to Kamarin Computers and The HBP Group to complete the migration and support the growth of the business going forward.

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They did stand out, I remember when I was looking through as being somebody who were very approachable, practical and that came through when James came out to see us. So we definitely felt that we had made the right choice.

Lucy Taylor, Roadnight Taylor

How Our Managed IT Service Works

Unlike a standard, reactive IT support contract our managed services provide businesses with a complete and comprehensive solutions to their IT requirements with access to every area of our IT team, their knowledge, their skills and their time. As well as including end user support, it also includes proactive services to ensure your IT network is running at its best at all times, monitoring software to detect any potential issues, IT strategy planning to prepare you for the future and a dedicated account manager who heads everything up for you from an IT perspective.

A “Virtual” IT Director

A managed services contact provides your business with a “virtual” IT Director who will oversee everything for your business related to technology.

As well as planning your IT strategy they can even sit in management and board meetings to feedback on the performance of your IT network and the future plans for developing it.

In-Depth IT Network Audit

Understanding how your IT network is set up, which software it being used and how everything operates is an important part of creating and IT strategy and managing what you already have effectively.

Before we start any work we’ll carry out an audit and fully document everything you already have, including any software and applications connected to your network.

3rd Party Software & Solution Management

Just because you have a managed service contract it doesn’t mean that you are tied to a single provider. In fact, we can work with any other suppliers you have including those for business software, phone systems or any other applications you use.

We’ll even liaise with these suppliers if there are any changes that need to be made (by us, or by them) and deal with any support issues on your behalf, so you’ll never get caught in the middle of any problems again!

IT Strategy Planning and Budget Management

Once we have a solid understanding of your network we’ll want to know about your plans too. Whether these are plans for expansion or simply to stick to your IT budget each year, we can create a strategy to fit your business.

We’ll create a detailed plan which covers any areas that will be important to your business and create a schedule for any future developments and maintenance that needs to be implemented and carried out too.

Proactive Maintenance Services

One of the key components of a managed service is proactive maintenance. Using remote monitoring software we will be alerted to any issues at an early stage, allowing us to carry out preventative work before it becomes a real problem.

Coupled with our proactive checks and updates we can ensure your systems are kept up to date and any housekeeping tasks (such as removing old users) are carried out. It’s just like having your own IT director, IT manager and IT engineer rolled into one!

End User IT Support

As well as taking a proactive approach to planning and maintenance we’ll also be there when your users need us. Our team of expert engineers are only a call or email away from being able to help with any issues that you might face.

Whether its a problem with something not working, a “how to” question, a password reset or the set up of new starters we’ll have it covered.

Our Managed IT Services

With offices in the north and south of England we can provide on-site support across a large part of the UK, with remote support options available anywhere.

Our head office is based in Lincolnshire, with additional offices in Yorkshire and Cambridgeshire, providing easy access to the East Midlands, West Midlands and counties such as Nottinghamshire, Derbyshire, Leicestershire, Northamptonshire, Hertfordshire, Oxfordshire, Bedfordshire, Suffolk and Norfolk.

We have customers across these areas including customers in towns and cities such as Scunthorpe, Hull, Leeds, Sheffield, Lincoln, Peterborough, Kettering, Northampton, Cambridge and Milton Keynes – to name just a few!

The HBP GroupWho Are We?

Our organisation consists of three businesses; HBP Systems Ltd. Kamarin Computers Ltd and Jugo Systems. HBP are based in Lincolnshire, Kamarin in Cambridgeshire and Jugo in Hampshire. Between us we cover the vast majority of the UK and work under The HBP Group name to provide a seamless service between our northern and southern offices.

About Us

We specialise in providing IT solutions and support to businesses to ensure they use technology effectively and efficiently and can focus on what they do best – running their business.

See How We’ve Helped Businesses Like Yours With Their Managed IT Support Services.

Over the past 30+ years of business we’ve helped thousands organisations with their IT and many rely on us to not only sure that their IT is working, but also to keep it updated and help them plan their future IT strategy. Here’s a just a few that we’ve helped…

AP Robinson

Watch our video case study to see how we helped Grimsby based accountants, AP Robinson review their IT Infrastructure and move to the cloud to support business growth.

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Ulrick & Short

Watch our video case study on how Ulrick & Short migrated to a full cloud IT solution to assist business growth, improve security and offer more flexibility for staff.

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Badminton England

Watch our video case study on how Badminton England migrated their internal IT systems to the Cloud allowing remote & agile working and position themselves for a bright future.

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BG Solicitors

Watch our video case study to see how we helped Lincolnshire based, BG Solicitors with all aspects of their IT Solutions, IT Support, Cyber Security and their Phone Systems.

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