Microsoft Teams Phone System: Microsoft 365 Business Voice

We’re often asked “Can I use Microsoft Teams as a phone system?” Well the answer is, yes, with Microsoft 365 Business Voice. A huge number of businesses have embraced the use of Microsoft Teams and it has become the centrepiece of communication for many home workers but Microsoft 365 Business Voice takes that to a new level.

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One of our Microsoft Teams and 365 Business Voice experts with call you back within 24 hours (Monday to Friday) to discuss your existing set up, provide some free advice and a quotation for your new system.

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Turn Microsoft Teams Into A Complete Phone System For Every Element of Your Business Communication

Although Microsoft Teams has provided an outstanding solution for video and voice calls for many businesses, with Microsoft 365 Business Voice you can use Microsoft Teams to handle all incoming and outgoing calls to your business including features such as auto attendant, calls transferring, voice mail and hunt groups. Not only is this an excellent option for businesses who want a single platform for all business communications, but it is also a very cost-effective solution due to its cloud based hosting and affordable call packages.

At The HBP Group we can provide the implementation, setup and support for Microsoft 365 Business Voice and will guide you through the process of selecting the right solution and call packages every step of the way.

Microsoft 365 Business Voice can be used via a desktop application, a mobile application or through a range of recommended handsets, some of which can be seen below.

MP54 for Teams

Based on Android 9.0 OS, Yealink MP54 is a desk phone with 4-inch capacitive touch screen, offering an easy-to-use Teams communication experience for common areas, front desks and office workers. Thanks to Yealink Optima HD voice, magnet handset, dedicated Teams button and optional WiFi and Bluetooth connectivity (via USB dongles), the MP54 is a practical and cost-effective option to enable efficient collaborations.

Poly CCX 600 Business Media Phone

You’re moving to Microsoft Teams and management expects more from their phone. Dial up productivity. The Poly CCX 600 Business Media Phone is built for command-level performance with a dedicated Microsoft Teams button and a larger 7 inch color touch screen. Order optional power adapter if deployed without PoE or with Wi-Fi. Sleek and modern. Easily adaptable for challenging desk arrangements with built-in Wi-Fi.

Yealink T55A for Microsoft Teams

An Android-based phone featuring a 4.3-inch capacitive touch screen and consistent Teams or Skype for Business tailored experience. This easy-to-use and reliable desk phone is ideal for office workers, front desks and common areas. The T55A facilitates high-quality collaboration with flexibility thanks to its support for Yealink Optima HD voice and Yealink Noise Proof Technology, and its USB port for a Bluetooth dongle.

AudioCodes C448HD for Microsoft Teams

The C448HD is a high quality, entry-level or common area phone, with a large, 5” color touch screen (1280 x 720), especially designed to support Microsoft Teams out-of-the-box for superior, feature-rich unified communications. It boasts physical navigation buttons for menu, back, contacts, redial, hold, transfer, speaker, headset and mute to ensure the best native Teams experience on the market.

The HBP GroupWho Are We?

Our organisation consists of three businesses; HBP Systems Ltd. Kamarin Computers Ltd and Jugo Systems. HBP are based in Lincolnshire, Kamarin in Cambridgeshire and Jugo in Hampshire. Between us we cover the vast majority of the UK and work under The HBP Group name to provide a seamless service between our northern and southern offices.

About Us

We specialise in providing IT solutions and support to businesses to ensure they use technology effectively and efficiently and can focus on what they do best – running their business.

Microsoft 365 business Voice works within Microsoft Teams

If you have less than 300 people and one of the qualifying Microsoft 365 subscriptions (listed further down on this page), then it could work for you.

Call Anywhere, from Any Device

Microsoft 365 Business voice uses the same phone number on your computer, mobile phone and desk phone.

Calls, meetings and chat can all be managed through the Microsoft Teams app which is available on a wide range of devices including PCs, laptops, tablets, mobile phones and a number of supported desk phones.

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One Application For All Communication

By bringing your phone systems into Microsoft Teams you’ll benefit from centralising all of your communication in a single application.

All well as using Microsoft Teams for video calls, meetings and chat, Microsoft 365 Business Voice allows you to manage all of your calls through the same application, whether you’re sat at your desk or on the move.

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Microsoft 365 Business Voice is available on the following Microsoft 365 plans:

  • Microsoft 365 Business
  • Microsoft 365 E3
  • Microsoft 365 A3
  • Microsoft 365 A1
  • Office 365 F1
  • Office 365 E3
  • Office 365 E1
  • Office 365 Business Premium
  • Office 365 Business Essentials

In order to use Microsoft 365 Business Voice you will need to transfer your existing phone numbers to Microsoft. Once you’ve done that, you can build a calling plan to fit your business, but as standard UK users receive 1,200 minutes of domestic calls per user.

Business Voice can be used with Yealink handsets, Jabra Headsets, your laptop or even your mobile phone.


Although 365 Business Voice will manage functionality such as welcome messages, auto attendants, call queues, hunt groups and voicemail, it’s worth noting that complex phone set ups can be a challenge. If you have complex hunt groups, multi-level auto attendants or any very specific functionality then you will either have to make some compromises or stick with a more advanced phone system.

Having said that, the savings that can be made by moving to 365 Business Voice are significant, so it’s worth considering if some of your processes can be changed to meet its functionality.

How do I get started?

Like any new phone system installation, you will need to talk to us to discuss your requirements. We can check your current licencing, help to design your phone system set up and then carry out any installation work required.


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The HBP Group Success StoryBadminton England

Badminton England are the governing body for Badminton, aiming to grow the popularity of the sport and achieve competitive success at international level, including at the Olympics. We worked closely with Badminton England to increase their use of Cloud IT Solutions to maximise efficiencies across their business and to deal with an increased requirement for home and remote working.

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The advice we’ve had has always been very sound and very methodical.

Adrian Christy, Badminton England

Businesses and Organisations Who Rely on The HBP Group for IT Support & Solutions

We help businesses of all sizes across a wide range of industries. Because we always start our process by discussing business requirements, and not products, we have helped a huge number of organisations improve their IT and keep it working.

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